Fresh Mango Technologies is the British Virgin Islands’ premier IT support and network services provider. Fresh Mango’s customers include small businesses and personal users, as well as branch offices of larger multinational organizations where the company acts as a local IT service provider or IT department. Maintaining the view that every solution it provides is an opportunity to improve a customer environment, Fresh Mango faces an ongoing challenge when it comes to safeguarding clients’ critical equipment: poor power quality in the region.
“Power supply in the BVI is amongst the most challenging you’ll find in a developed country. Factors such as a stretched electrical grid covering extreme terrain and the country’s location in the hurricane belt all contribute to power conditions detrimental to IT equipment” reveals Dominic Bufton, Fresh Mango’s IT operations and support manager. “We experience frequent drops, surges, over and under voltages, and older buildings with poor wiring and rough generator switching. There are also outages from damage by torrential rains and storm winds during hurricane season. Many remote locations are self-powered, off the grid, and the quality of these installations can vary considerably”
To ensure that customers are furnished with the best possible solutions, the Fresh Mango team continuously updates its knowledge base to remain appraised of the latest technologies and service offerings. That’s why, for the past year and a half, the company has been supplying Eaton® uninterruptible power systems (UPSs).
“For desktops, we have sold the Eaton 3S and 5S,” Bufton reports, “while the 5SC and 9130 are very popular for small business racks where pure sine wave needed. We have also supplied rackmount 5PX and 9PX units.”
Eaton’s unmatched reliability
Despite previously selling UPSs from other manufacturers, Fresh Mango has discovered the cream of the crop in the Eaton product line.
“I’ve dealt with nearly all manufacturers, and Eaton UPSs are hands down the most reliable by far,” Bufton enthuses.
That unparalleled level of reliability can be attributed, in part, to Active Battery Management (ABM) technology, a feature included in the majority of Eaton UPSs. The unique three-stage battery charging technique not only increases battery service life by 50 percent, but also optimizes battery recharge time and provides up to a 60-day advanced notification when batteries are approaching the end of their useful life.
“The batteries take a beating here, and ABM is great,” Bufton reports.
The lead-acid batteries typically used in a UPS are considered viable as long as they can maintain backup times of at least half that of new batteries. Virtually all UPSs on the market today ― except for Eaton’s ― feature batteries that are constantly trickle charged, which continuously forces energy into a battery that is effectively already full. As a result, these batteries reach the end of their useful life in less than half the time of batteries that are charged using ABM.
“I have sold other UPSs, and dealt with many more in existing installations,” Bufton says. “Eaton’s are simply more reliable.”
It’s a claim that Bufton has witnessed firsthand with his own eyes. The IT manager recalls standing in front of a shared rack that housed a non-Eaton UPS and an Eaton 9130 — with each UPS supporting a different client’s equipment — when a large surge and brownout struck the building.
“The Eaton unit didn’t blink” Bufton reports, “while the non-Eaton UPS let it through, and I watched all the non-Eaton-connected equipment go offline.”
Bufton is quick to share this experience with his customers who are considering other power protection options.
“I frequently quote the above incident as the reason we now offer Eaton, and tie it to my experience of seeing multiple failures with enterprise-class non-Eaton UPS units over the last few years,” he says, “including our own in-house rackmount UPS, which we had to replace on warranty.”
The IT manager is also quick to praise Eaton’s three-year warranty, which covers both the UPS and its batteries. “No other manufacturer supports a three-year, on-island warranty,” he reveals.
In addition to superior products, Eaton also delivers valuable benefits to its resellers. Rather than limiting resources to only the top partner tier like many other programs do, the company offers a wealth of key tools to all partners. In this way, even smaller companies like Fresh Mango have the opportunity to easily grow a prosperous UPS business through activities including product training, Market Development Funds (MDF) and proven sales tools.
For Fresh Mango, learning about the Eaton UPS product line was simple, thanks to training provided by the local Eaton distributor, Parts & Power. “They have been great,” Bufton says.
In addition, the company has taken advantage of literature and other marketing tools that have made the sales process as easy as an island breeze. “Eaton has been proactive in supplying great marketing materials,” Bufton confirms.
Thanks to the products, support and resources available through Eaton’s PowerAdvantage program, Fresh Mango is now able to:
- Ensure its customers are safeguarded against the island’s dirty power with the full line of Eaton UPSs
- Gain peace of mind selling Eaton features like ABM and a three-year warranty
- Enhance the sales process with benefits such as product training and sales tools
For more information on Fresh Mango Technologies and their Eaton activities, visit their website www.Freshmango.com or contact them by email at firstname.lastname@example.org.
About Fresh Mango
Established in 2008, Fresh Mango Technologies has grown to become the British Virgin Islands’ premier IT support and network services provider. Boasting an established infrastructure and a large, talented team with a wide range of specialist skills, the company maintains an unwavering commitment to customer satisfaction and project success. Backed by decades of collective experience in enterprise systems, Fresh Mango offers a broad range of IT services and solutions, including secure offshore hosting, backup solutions, network deployment and management, web development, and desktop and user support.